Please refer to the following for information on how to place an order. If you have any questions, no matter how small, please feel free to contact us.

Customers considering ordering custom-made products are requested to check the custom-made production flow in advance.

▶ Custom-Made Production Guide

Some or all of the products displayed on this site are manufactured by order (custom-made). Please be sure to check the following information before placing an order.

■ About Samples

Customers who wish to check the colors and textures in advance can do so on the sample page.
The actual color and texture may differ from what is displayed on the screen, so we recommend checking before placing an order.

▶ Click here for a list of samples

■ About Order Confirmation and Production Start
Upon approval of your estimate, or confirmation of your order and completion of payment, the order will be officially established and production will begin.
Due to the nature of made-to-order production, cancellations, changes in content (size, color, material, etc.), and quantity changes will not be accepted after order confirmation.

■ About Specification Confirmation Before Production
Before starting production, you will confirm the final specifications such as size, color, material, and design.
If necessary, we will provide you with a preview of the finished product and specifications in advance. Since production will be carried out based on the contents of the final confirmation, no changes will be accepted after confirmation.
Please note that responsibility for the final confirmed contents rests with the customer.

■ About Returns and Exchanges
As this is a custom-made product, returns and exchanges due to customer convenience (such as a difference in image or a mistake in selecting size or color) will not be accepted.
We will only respond to cases where a defect, damage, or flaw due to our negligence is found in the product, and only if we are contacted within 3 days of product arrival.
We will confirm the details and determine the feasibility and method of response (repair, adjustment, etc.).
Please note that since products are inspected before shipment, minor discrepancies and individual differences within the allowable range of specifications are not considered defective.
Furthermore, if we determine that repair or adjustment is possible, returns and exchanges will not be accepted.

■ About Individual Differences in Products
Due to custom-made production and some manual work, there may be slight individual differences in size, color, finish, etc.
These are unavoidable due to the nature of the product and are not considered defects.

■ About Delivery Time
Production will begin after payment is confirmed, and the usual production period is approximately 3 to 4 weeks.
Please note that the delivery time may vary depending on the order content, quantity, busy season, material procurement status, shipping conditions, etc.

Regarding the Earliest Possible Delivery Date

While we indicate the earliest possible delivery date on the product detail page, this date may change without prior notice due to arrangement or delivery circumstances.
Depending on the delivery region, it may take 1-2 days (3-5 days for Hokkaido) after shipment, which may cause the delivery to be earlier or later than your specified date. We appreciate your understanding.
For the estimated delivery date, please check the tracking number notification sent after shipment is complete.
*Shipment will be made after payment confirmation. The earliest specified delivery date is an estimate for standard delivery after payment confirmation.
*Even if you purchase multiple items in one order, some items may be delivered in separate packages and shipments because they originate from different warehouses.

Regarding Changes in Delivery Dates

Delivery times may be delayed from your specified date due to fluctuations in our and the manufacturer's stock, peak seasons for delivery companies, long holidays such as year-end and New Year, and natural disasters (bad weather).
We disclaim any liability for compensation to customers (including returns or refunds) due to changes in product delivery dates, including failure to arrive on the specified date, and we cannot accept any such claims. Thank you for your understanding.

Regarding Business Days and Order Cut-off Times

Our company is closed on Saturdays, Sundays, and public holidays (Obon and New Year holidays). On weekdays, orders are cut off at 9:30 AM.
For products ordered between 9:30 AM on our business day and 9:00 AM the next day (or on the same day for orders placed between 0:00 and 9:30 AM), the next day is counted as "1 business day."

*For customers who choose "Bank Transfer" as their payment method, please note that the "payment confirmation date" by our company will be counted as "1 business day."

Bank Transfer

Please transfer the payment after placing your order.
We will consider your order confirmed upon receipt of payment and will begin processing your product once payment is verified.
If you can send us a copy of your bank transfer receipt via FAX or email after making the transfer, it will help us process your order more quickly.
Bank transfer fees are to be borne by the customer.
Payment confirmations are processed Monday through Friday, excluding public holidays.
Please make the bank transfer within 3 business days of placing your order.
If the name on the order and the name on the bank transfer are different, please notify us in advance.
Without notification, we may not be able to confirm your payment.
＜Bank Transfer Details＞

【 Bank Name 】Sumitomo Mitsui Banking Corporation
【 Branch Name 】Itachibori Branch (123)
【 Account Type 】Savings
【 Account Number 】1709598
【 Account Holder 】Youidea Co., Ltd.

Cash on delivery (COD) is only available for products marked with the "COD OK" symbol.
Customers are responsible for COD fees.
If the total amount exceeds 300,000 yen (including shipping), cash on delivery is not possible, and in such cases, only bank transfer (advance payment) will be accepted.
Also, only cash payments are accepted. Please pay the delivery person when you receive the product.
*We cannot accept refusal to receive products shipped via cash on delivery.
*If the amount exceeds 300,000 yen, cash on delivery cannot be selected.
*Additional charges may apply for remote islands and some areas.

Various payment methods are available, including Paidy, Visa, MasterCard, American Express, JCB, Apple Pay, Google Pay, and Shop Pay.
You can specify the number of payments.
*Please use a card in your own name.

Shipping Fees by Region

※For remote islands, additional charges may apply in addition to the above fees. For more details, please contact us.
※We can also ship ordered products overseas, but the shipping costs are not covered by the above list, so please contact us for details.

Cancellations after placing an order are not accepted for customer reasons. In the case of an exchange, we will only exchange for the same product if the item is initially defective.