FAQ
Here are some common questions you may have when contacting WEONE. Please refer to the information here first. If your question is still not answered, please contact us using the inquiry form.
About the product
Are the products only those listed on the website?
We can manufacture custom-made fixtures upon request. Please feel free to contact us.
Do you rent products?
We do not offer rentals. Also, we do not currently have a showroom. If you would like to see the actual product, please come directly to our company.
Where can I see the actual product?
Please come to our company.
Payment
Can you issue receipts, invoices, delivery notes, and other documents?
Yes, we can. Please let us know if you need one.
How do I pay?
We accept various credit cards, Google Pay, Apple Pay, and Shop Pay.
About delivery
Can you please help me calculate the delivery time?
If you order a ready-made size, it will take 7 to 10 business days. If you order a customized size, it will take about 3 weeks. Please feel free to contact us.
I would like to send the item directly to my client.
We will ship directly to your client under your company name.
Cancellation Policy
I'd like to change the shipping address.
You can change the date before the acceptance date is confirmed. However, you cannot change the date on which the item is shipped or if the item has already been shipped.
CONTACT US
inquiry
If you are unable to find a solution through the FAQ or would like more detailed information,
Please feel free to contact us using the contact form.