FAQ
■ About Your Order
A. The process is as follows: Order → Email Confirmation → Payment → Production → Shipping. For more details, please check the "Usage Guide" page.
A. For custom sizes, you only specify the dimensions. For full custom orders, we create the product after a consultation and design confirmation.
A. Custom size orders take approximately 10-14 business days, and full custom orders take approximately 3-4 weeks.
■ About custom-made products
A. The process is as follows: Order → Email Confirmation → Payment → Production → Shipping. For more details, please check the "Usage Guide" page.
A. Only in the event of initial defects or damage (contact us within 3 days of arrival).
A. Yes, we will finalize the size, color, material, design, etc., with you before production.
■ Shipping
A. It is possible to consult and make adjustments before shipping.
A. Usually 1-2 days after shipping (3-5 days for Hokkaido).
A. Some products may be shipped separately.
■ Payment & Shipping
A. Bank transfer, cash on delivery, and credit card payments are available. Please see the "User Guide" page for details.
A. Shipping fees vary depending on the order amount and region. For details, please refer to the "Usage Guide" page.
A. Yes, it is possible. Please contact us separately for shipping costs.
